Shipping Policy
Effective Date: 09 August 2026
Welcome to FlexFeetHub. We aim to provide a smooth and reliable shopping experience, including safe and timely delivery of your orders.
1. Shipping Coverage
We currently offer shipping across India, subject to courier serviceability for the customer’s PIN code.
Some remote or non-serviceable locations may not be eligible for delivery. The availability of delivery will be determined by our courier/shipping partners.
2. Order Processing
Once your order and payment have been successfully confirmed, we will process your order for dispatch.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays.
During sales, festivals, special offers, or other high-demand periods, processing may take longer.
3. Shipping Time
After dispatch, the estimated delivery time may vary depending on the destination and courier service.
Generally, delivery may take approximately 3–7 business days after dispatch.
The estimated delivery time is only an estimate and may vary because of:
- Courier delays
- Weather conditions
- Public holidays
- Natural events
- Remote locations
- Incorrect or incomplete address
- Customer unavailability
- Other circumstances beyond our control
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.
Shipping charges may vary depending on factors such as:
- Delivery PIN code
- Product weight
- Package dimensions
- Courier availability
- Delivery location
Where applicable, free-shipping offers will be subject to the terms mentioned on the website.
5. Order Tracking
Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or other available communication methods.
You can use the tracking information provided to check the status of your shipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Contact number
FlexFeetHub will not be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.
7. Failed Delivery / RTO
If a shipment cannot be delivered because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Customer refusing the shipment
- Customer not responding to the courier
- Repeated failed delivery attempts
the order may be returned to our warehouse/sender location.
Any refund or re-shipping in such cases will be handled according to our Return & Refund Policy.
8. Damaged Package
If you receive a package that appears visibly damaged or tampered with, please contact us as soon as possible.
Where possible, take photographs/videos of:
- The outer packaging
- Shipping label
- Damage
- Product received
This information may be required to investigate the issue with our courier partner.
9. Contact Us
For shipping-related questions, please contact us:
FlexFeetHub
Email: flexfeethub@gmail.com
Website: https://flexfeethub.com/