Privacy Policy

Effective Date: 09 August 2026
Last Updated: 09 August 2026

At FlexFeetHub, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Full name
Email address
Mobile/phone number
Billing address
Shipping address
PIN code
Order details
Payment-related information
Information you provide when contacting customer support

We only collect information that is reasonably required to operate our website and fulfil your orders.

2. Payment Information

Online payments are processed through third-party payment service providers such as Razorpay.

FlexFeetHub does not intentionally store your complete debit/credit card number, CVV, UPI PIN, or other sensitive payment credentials on our website.

Payment information may be processed by the relevant payment service provider according to its own terms and privacy policies.

3. How We Use Your Information

We may use your information to:

Process and fulfil your orders.
Confirm payments.
Arrange product delivery.
Provide order tracking information.
Contact you regarding your order.
Respond to customer support requests.
Process returns, exchanges, cancellations, and refunds.
Improve our website and services.
Prevent fraudulent or unauthorized activity.
Comply with applicable legal and regulatory requirements.

4. Shipping & Logistics

To deliver your order, necessary customer information may be shared with our logistics and courier partners, including Shiprocket and the courier service assigned to your shipment.

Information shared may include:

Name
Phone number
Shipping address
PIN code
Order details

This information is shared only to the extent reasonably necessary to fulfil and deliver your order.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Keep items in your shopping cart.
Remember certain preferences.
Understand website usage.
Improve website performance.
Measure marketing and advertising performance.

You can control or disable cookies through your browser settings, although certain website features may not function properly as a result.

6. Analytics

We may use analytics tools such as Google Analytics to understand how visitors use our website.

These tools may collect information such as:

Pages visited
Approximate location
Device type
Browser information
Website interactions

This information helps us improve our website and services.

7. Advertising & Marketing

We may use advertising and tracking technologies such as Meta Pixel or similar tools to measure advertising performance and provide relevant advertisements.

These tools may collect information about website interactions according to their respective privacy policies.

8. Sharing of Information

We may share necessary information with trusted service providers for purposes such as:

Payment processing
Shipping and delivery
Website hosting
Analytics
Customer support
Fraud prevention
Legal or regulatory compliance

We do not intend to sell your personal information to third parties.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

Fulfil orders.
Provide customer support.
Maintain business records.
Resolve disputes.
Comply with applicable legal, tax, accounting, and regulatory requirements.

11. Your Rights

Subject to applicable law, you may contact us to request information about the personal data we hold about you or request correction of inaccurate information.

You may contact us using the details provided below.

12. Children’s Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated Effective Date or Last Updated date.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, contact us:

FlexFeetHub
Email: flexfeethub@gmail.com
Website: https://flexfeethub.com/