Return & Refund Policy
Effective Date: 09 August 2026
Last Updated: 09 August 2026
At FlexFeetHub, we want you to be satisfied with your purchase. If you receive a wrong, damaged, defective, or otherwise eligible product, you may request a return or exchange according to the conditions mentioned below.
1. Return & Exchange Eligibility
A return or exchange request may be accepted if:
- You received the wrong product.
- The product is damaged or defective when received.
- The product received is different from what was ordered.
- The product has a manufacturing defect.
For footwear, size exchange may be available subject to stock availability.
The product must be unused, unworn, and in its original condition.
2. Return Conditions
To be eligible for a return or exchange:
- The product must be unused and unworn.
- The original packaging should be retained.
- Product tags, labels, accessories, and packaging should be intact where applicable.
- The product should not have been washed, altered, damaged, or otherwise used.
- Proof of purchase/order details may be required.
Products showing signs of use, wear, washing, alteration, or damage caused after delivery may not be eligible for return or exchange.
3. Return Request Period
Return or exchange requests should be submitted within 7 days of delivery.
Requests submitted after this period may not be accepted.
To request a return or exchange, contact us at:
Please provide:
- Order number
- Customer name
- Reason for return/exchange
- Photographs/videos of the product, where applicable
4. Size Exchange
If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to:
- Product being unused and unworn.
- Original packaging being available.
- Requested size being in stock.
If the requested size is unavailable, an exchange may not be possible.
5. Non-Returnable Conditions
Returns/exchanges may not be accepted for products that:
- Have been worn or used.
- Have been washed.
- Have been damaged by the customer.
- Have been altered or modified.
- Are missing original packaging, tags, or accessories where applicable.
- Show signs of excessive wear or misuse.
6. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.
We may request clear photographs or videos of:
- Product
- Packaging
- Shipping label
- Visible damage
This information may be used to verify the issue and process the request.
7. Refund Process
Once the returned product is received and inspected, we will determine whether it qualifies for a refund.
If the refund is approved, the applicable amount will be processed through the original payment method or another suitable method, depending on the payment method and circumstances.
The time taken for the amount to appear in your bank account may depend on your bank/payment provider.
8. Shipping Charges
Shipping charges, return shipping charges, or exchange shipping charges may apply depending on the reason for the return/exchange.
For products that are confirmed to be wrong, damaged, or defective due to our error, we may provide an appropriate resolution.
9. Cancellation
Order cancellation may be requested before the order has been dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
10. Refund for Cancelled Orders
If an eligible prepaid order is cancelled and a refund is approved, the applicable refund will be processed after cancellation confirmation.
Refund processing time may vary depending on the payment gateway and customer’s bank.
11. COD Orders
For Cash on Delivery orders, a refund cannot be issued before the applicable returned product/order has been received and verified.
Where applicable, refunds for COD orders may require valid bank account details or another suitable payment method.
12. RTO / Failed Delivery
If an order is returned to us because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Customer refusing delivery
- Repeated failed delivery attempts
- Customer not responding to the courier
the order may be treated as Return to Origin (RTO).
Any refund or re-shipping in such cases will be subject to our applicable policies and the circumstances of the order.
13. Contact Us
For return, exchange, cancellation, or refund-related questions:
FlexFeetHub
Email: flexfeethub@gmail.com
Website: https://flexfeethub.com/